Design is the fundamental soul of a man-made creation that ends up expressing itself in successive outer layers of the product or service. The iMac is not just the color or translucence or the shape of the shell. The essence of the iMac is to be the finest possible consumer computer in which each element plays together.
User-centered design means understanding what your users need, how they think, and how they behave – and incorporating that understanding into every aspect of your process.
For me, unemployment and poverty in the Greater Montreal area is not mainly a problem of structure, or design, or statistics. It is a profoundly human situation.
The basic problem is that web 2.0 tools are not supportive of democracy by design. They are tools designed to gather spy-agency-like data in a seductive way, first and foremost, but as a side effect they tend to provide software support for mob-like phenomena.
A Nicklaus Design golf course is done by the guys in my company that I work with, that have been trained in my vision, and they do what they think I might do. They might come in the office and ask me questions and I’d certainly answer their questions, but I’m not involved in the site visits or anything else.